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Select Dashboard Language
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Dashboard Contents & Analysis
- Pending Complaints cases within SLA
- Pending Non Complaints cases within SLA
- Service Level Management SLA Percentage
- Year to date SLA
- Total of Received Cases
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Net Promoter Score (NPS)
- Current Cases Status
- Resolver Cases percentages
- Pending Cases
- Received Cases per month
- Received Cases per Quarter
- Feedback Type
- Cases by Sectors
- Banking With Branches and Online
- Top Five Issues with comparison showing Current Month vs Previous
- Received Customer Effort Score (CES) by Regions
- Received Cases by Regions
- Monthly Slicer
Unique Features
- Analysis for + 38 types of data
- Wide Screen - Full HD
- Preview images included
- Free Font & Icons
- Easy Customize
- All objects and database are Fully Editable
Package Includes
- Excel – XLSX format (5.1 MB)
- Dashboard Sheet, Pivottables, and Database