Privacy policy

Effective date: December 18, 2025

OLS, LLC (United States) operates this store under the brand name Other Levels (“Other Levels”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use our website, make a purchase, or otherwise interact with our services (the “Services”). Our store is hosted on Shopify.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information collected anonymously or de-identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following:

Contact details such as name, email address, phone number, and billing address (and shipping address if provided).
Order and transaction details such as items viewed, added to cart, purchased, and order history.
Payment information such as payment method details and transaction confirmations (payments are processed by Shopify and/or payment providers; we do not store full payment card numbers).
Account information such as username, preferences, and settings (if you create an account).
Customer support communications such as messages you send us and information you include in support requests.
Device and network data such as IP address, browser/device type, and identifiers associated with cookies or similar technologies.
Usage data such as how and when you interact with the Services.

Sources of Personal Information

Directly from you when you browse, purchase, create an account, or contact us.
Automatically through cookies and similar technologies when you use the Services.
From service providers who help us run the Services (for example: hosting, analytics, payments, customer support).
From partners/third parties where permitted by law (for example, marketing or analytics partners).

How We Use Personal Information

To provide and improve the Services (process payments, deliver digital products, manage accounts, provide customer support, and improve site performance).
To communicate with you (service messages, order updates, and support responses).
For marketing (send promotional emails if you opt in; show relevant offers/ads where permitted).
For security and fraud prevention (protect accounts, transactions, and the Services).
For legal and compliance (comply with applicable law, enforce policies, and respond to lawful requests).

How We Disclose Personal Information

We may disclose personal information in these situations:

With Shopify and with service providers who help us operate the Services (for example: payments, analytics, customer support, cloud storage).
With marketing and advertising partners to provide marketing services and targeted advertising, where permitted by law and based on your preferences.
When you direct or consent to our disclosure (for example, third-party tools you choose to use).
For legal reasons (to comply with legal obligations or protect rights, safety, and property).
Business transfers (for example, merger, acquisition, or bankruptcy) where permitted by law.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, perform analytics, and improve the Services. You can control cookies through your browser settings. Blocking cookies may affect certain site features.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be processed in countries other than where you reside.

To learn more about Shopify’s practices, visit Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party sites. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Security and Retention

No security measures are perfect, and we cannot guarantee “perfect security.” Please avoid sending sensitive information through unsecured channels. We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as access, deletion, correction, portability (in certain cases), and opt-out of certain targeted advertising where applicable. These rights are not absolute and may be limited by law.

You can opt out of marketing emails at any time using the unsubscribe link in those emails. Even if you opt out, we may still send non-promotional messages related to your orders or account.

If your browser supports Global Privacy Control (GPC) and where required by law, we will treat it as an opt-out signal for that browser/device. Learn more at globalprivacycontrol.org.

International Transfers

We may transfer, store, and process personal information outside your country. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

Contact

If you have questions about this Privacy Policy or want to exercise your rights, contact us at: contact@other-levels.com

Mailing address: OLS, LLC, 30 N Gould St Ste 4000, Sheridan, WY 82801, United States.