Privacy Policy
Other Levels Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from other-levels.com (the “Site”).
1. Personal Information We Collect
When you visit the Site, we automatically gather certain details about your device — such as your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about:
- The pages or products you view
- The websites or search terms that referred you to the Site
- How you interact with the Site
This automatically collected information is called “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device that may include an anonymous unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.
- Log Files: Track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
When you make or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment details (excluding credit card numbers), email address, and phone number. This is referred to as “Order Information.”
“Personal Information” in this Policy includes both Device Information and Order Information.
2. How We Use Your Personal Information
We use your Order Information to fulfill and manage purchases, including:
- Processing payments
- Arranging digital delivery and order confirmations
- Communicating with you
- Screening orders for potential fraud or risk
- Providing you with product updates, recommendations, or marketing (based on your preferences)
We also use Device Information to:
- Identify and prevent fraudulent activity
- Analyze browsing behavior to improve our Site and user experience
- Measure and optimize marketing campaigns
3. Sharing Your Personal Information
We share your Personal Information with third-party service providers to support and enhance our business operations. For example:
- Our online store is hosted on Shopify, which securely manages our e-commerce platform and payment processing.
- We use Google Analytics to understand how visitors use the Site.
These third parties only use your information as necessary to perform their services and are bound by confidentiality obligations.
We may also disclose your information to comply with legal obligations or to protect our rights in response to lawful requests such as subpoenas or court orders.
4. Behavioural Advertising
We use your information to provide targeted advertisements or marketing communications that may interest you. You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s Opt-Out Portal.
5. Do Not Track
We do not alter our data collection or usage practices when we receive a Do Not Track signal from your browser.
6. Your Rights
If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise these rights, please contact us at contact@other-levels.com.
We process your information to fulfill contracts (for example, delivering purchases) or pursue legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the United States.
7. Data Retention
We retain your Order Information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. You can request its deletion at any time.
8. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. The latest version will always be available on this page.
9. Contact Us
For questions, requests, or complaints regarding this Privacy Policy or your data, please contact us at:
10. Currency Conversion Notice
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. A temporary session cookie will store your currency preference to ensure consistent pricing during your visit. This cookie is automatically removed when you close your browser.