FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some of are common questions about products
Are the templates fully customizable?
Yes, all our templates are fully customizable. You can adjust the layout, data, and design elements to fit your specific needs. Our templates are designed to be flexible, allowing you to easily tailor them to your preferences.
Can I order a product in any language?
Yes, we provide products in any language. Simply select the "Other Language" option from the product options during your purchase. Once your order is placed, you will receive it within 48 hours.
Do I need specific skills to use the advanced Excel dashboard templates?
Our advanced Excel dashboards are easy to use, the only thing you need to know is how to work with PivotTables. With basic knowledge of PivotTables, you'll be able to customize and fully utilize these templates effortlessly.
Do you provide services to add our own data to the purchased templates?
No, we do not offer services to input your specific data into the purchased templates. The templates are fully customizable, allowing you to easily add your own data.
How to unprotect the Excel templates?
To unprotect the Excel templates, navigate to the 'Review' tab, then click on 'Unprotect Sheet'.
For a detailed guide, check out the following article: How to Unprotect Excel Sheet.
You can also explore more helpful resources here: All How-To Articles
What happens if I choose the wrong monitor screen size for my dashboard?
If you choose the wrong screen size, the dashboard may not display correctly on your monitor. Elements could appear too large, too small, or misaligned, affecting the readability and usability of the dashboard. We recommend selecting the appropriate screen size to ensure optimal viewing and performance.
Can I showcase these templates on websites or online platforms?
No, it is against our copyright policy to showcase these templates on websites, social media, or any online platforms. The templates are for your personal use only and are not permitted for public display or distribution.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How will I receive my purchase?
All our products are instantly downloadable. After completing your payment, you will receive a download link via email, and the download link will also appear directly on the confirmation page.
Can I re-download my purchase if I lose the file?
Yes, you can access your download link again within 365 days of purchase. Please save your files in a secure location to avoid any issues.
Do you offer refunds on downloadable products?
Due to the digital nature of our products, all sales are final and non-refundable. Please review the product details carefully before purchasing.
Can I get an invoice for my purchase?
Yes, you can request an invoice from our customer service team after completing your purchase. Please reach out to us, and we will promptly provide it.