Terms of service

Effective date: December 18, 2025

OLS, LLC (United States) operates this store under the brand name Other Levels (“Other Levels”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (the “Services”). By accessing or using the Services, you agree to these Terms.

1) Store information

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell digital products to you.

2) Eligibility and accounts

  • You must be the age of majority in your jurisdiction to use the Services, or have permission from a parent/guardian.
  • If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
  • We may refuse service, suspend, or terminate accounts where permitted by law, including for suspected fraud or misuse.

3) Digital products and delivery

Other Levels sells digital products (for example, Excel templates, dashboard files, digital downloads, and related digital content). After successful payment, download access is provided electronically through the website and/or order confirmation.

You are responsible for ensuring you have compatible software (for example, Microsoft Excel or compatible spreadsheet software), and the required skills to use the files. Product compatibility details may be listed on the product page.

4) License and permitted use

Unless otherwise stated on a product page, your purchase grants you a non-exclusive, non-transferable license to download and use the digital product for your personal use or internal business use.

You may not:

  • Resell, redistribute, or share the files (or any portion of them) to third parties.
  • Upload the files to public sharing sites, marketplaces, or file-sharing services.
  • Claim the templates as your own original work for resale or distribution.
  • Remove branding, copyright notices, or license terms where included.

If you need a broader license (for example, multi-user, team-wide, or client delivery rights), contact us at contact@other-levels.com.

5) Pricing, payments, and taxes

  • Prices are shown on the product pages and may change at any time.
  • Payments are processed by Shopify and/or authorized payment providers. We do not store full payment card numbers.
  • You are responsible for any applicable taxes, duties, or fees required by your jurisdiction.

6) Returns and refunds

Because our products are digital downloads, returns and refunds are handled according to our Return and Refund Policy.

7) Accuracy of information

We try to provide accurate product descriptions and information. However, we do not guarantee that all content on the Services is complete, current, or error-free. If you believe a digital product is materially different from its description, contact us.

8) Prohibited uses

You agree not to use the Services:

  • For any unlawful purpose or to violate any applicable laws.
  • To infringe intellectual property rights of Other Levels or any third party.
  • To transmit malware, attempt unauthorized access, or disrupt the Services.
  • To abuse, harass, or harm others.

9) Third-party tools and links

The Services may include tools, integrations, or links to third-party services. We are not responsible for third-party content, terms, or privacy practices. Your use of third-party services is at your own risk.

10) Disclaimer of warranties

The Services and digital products are provided “as is” and “as available” to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that the digital products will meet your specific requirements.

11) Limitation of liability

To the fullest extent permitted by law, OLS, LLC and Other Levels will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Services or any digital products.

12) Indemnification

You agree to indemnify and hold harmless OLS, LLC / Other Levels from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.

13) Termination

We may suspend or terminate your access to the Services at any time where permitted by law, including if we suspect fraud, misuse, or violation of these Terms. Sections intended to survive termination will continue to apply.

14) Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, except where consumer protection laws in your jurisdiction require otherwise.

15) Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the effective date above.

16) Contact

Questions about these Terms? Contact us at contact@other-levels.com.

Mailing address: OLS, LLC, 30 N Gould St Ste 4000, Sheridan, WY 82801, United States.