Microsoft Office
Call Center Data Analysis & Interactive Dashboard
Pairs well with
Call Center Data Analysis & Interactive Dashboard
Dashboard Contents & Analysis:
- Total Inbound Calls
- Total Calls Time
- Time in Queue
- A banded Time
- Talk Time
- Total Agents
- Calls by Quarters
- Monthly Calls
- Total Calls hours by Business hours, Outside business hours, and weekends
- Total calls by (Aband, Other, Answered, Error, Abandoning)
- Calls by Skill
- line chart showing daily calls
- line chart showing calls per hour
- SLA Target Achieve and percentage
- Calls by Agents
- Calls by Country
- Overall performance comment
- Three slicers (Monthly, Daily, and Skill Group)
Template Features
Package Details
Software Compatibility
Skill Level Required
Intermediate
FAQs
Please read our FAQs page to find out more.
Are the templates fully customizable?
Yes, all our templates are fully customizable. You can adjust the layout, data, and design elements to fit your specific needs. Our templates are designed to be flexible, allowing you to easily tailor them to your preferences.
Can I order a product in any language?
Yes, we provide products in any language. Simply select the "Other Language" option from the product options during your purchase. Once your order is placed, you will receive it within 48 hours.
What happens if I choose the wrong monitor screen size for my dashboard?
If you choose the wrong screen size, the dashboard may not display correctly on your monitor. Elements could appear too large, too small, or misaligned, affecting the readability and usability of the dashboard. We recommend selecting the appropriate screen size to ensure optimal viewing and performance.
Do you provide services to add our own data to the purchased templates?
No, we do not offer services to input your specific data into the purchased templates. The templates are fully customizable, allowing you to easily add your own data.
Do I need specific skills to use the advanced Excel dashboard templates?
Our advanced Excel dashboards are easy to use, the only thing you need to know is how to work with PivotTables. With basic knowledge of PivotTables, you'll be able to customize and fully utilize these templates effortlessly. "Please check the skill level required"
Can I showcase these templates on websites or online platforms?
No, it is against our copyright policy to showcase these templates on websites, social media, or any online platforms. The templates are for your personal use only and are not permitted for public display or distribution.