Call Center Data Analysis & Interactive Excel Dashboard

Enhance your call center’s performance with the Call Center Data Analysis & Interactive Dashboard, a professional-grade Excel Dashboard by Other Levels. Designed to provide comprehensive insights into call center operations, this tool simplifies data analysis and visualizes key metrics for better decision-making.

Track essential metrics such as total inbound calls, talk time, and time in queue to assess your team’s efficiency. Gain a detailed breakdown of call activity with metrics grouped by business hours, outside business hours, and weekends, enabling precise performance analysis. Interactive line charts reveal daily call trends and calls per hour, offering a clear view of peak activity periods.

Measure success with SLA-focused insights, including SLA target achievement percentages, and evaluate performance by analyzing calls by agent, country, and skill group. The dashboard also includes critical categorization of calls—answered, abandoned, errors, and more—ensuring no detail is overlooked.

To support tailored analysis, the dashboard features three intuitive slicers for filtering data by month, day, and skill group, making it easy to customize insights to specific needs. This user-friendly design ensures accessibility for call center managers, analysts, and decision-makers alike.

Perfect for optimizing operations, tracking agent performance, and improving service levels, the Call Center Data Analysis & Interactive Dashboard transforms raw data into actionable intelligence. With its detailed analytics, visual clarity, and dynamic interaction, this Excel-based tool empowers teams to enhance efficiency and achieve operational excellence.

Experience seamless data analysis and unlock the full potential of your call center operations with this cutting-edge solution by Other Levels.

Key Features

  • Total Inbound Calls
  • Total Calls Time
  • Time in Queue
  • A banded Time
  • Talk Time
  • Total Agents
  • Calls by Quarters
  • Monthly Calls
  • Total Calls hours by Business hours, Outside business hours, and weekends
  • Total calls by (Aband, Other, Answered, Error, Abandoning)
  • Calls by Skill
  • line chart showing daily calls
  • line chart showing calls per hour
  • SLA Target Achieve and percentage
  • Calls by Agents
  • Calls by Country 
  • Overall performance comment
  • Three slicers (Monthly, Daily, and Skill Group)

 

Template Features
  • YouTube video tutorial
  • Customizable interface
  • Full HD wide screen
  • Data import/export
  • Data analysis
  • Preview Images Included
  • Free fonts & icons
  • Mobile access
  • Multi-user access
  • Offline access
  • Privacy protection
Package Details
  • File Size 2.4MB
  • Three sheet tabs
  • Light Theme
Software Compatibility
  • Microsoft Excel 365
  • Microsoft Excel 2021
  • Microsoft Excel 2019
  • Microsoft Excel 2016
  • Microsoft Excel 2013
  • Microsoft Excel for Mac
  • Microsoft Excel for Window
Skill Level Required

Intermediate

FAQs

Please read our FAQs page to find out more.

Are the templates fully customizable?

Yes, all our templates are fully customizable. You can adjust the layout, data, and design elements to fit your specific needs. Our templates are designed to be flexible, allowing you to easily tailor them to your preferences.

Can I order a product in any language?

Yes, we provide products in any language. Simply select the "Other Language" option from the product options during your purchase. Once your order is placed, you will receive it within 48 hours.

What happens if I choose the wrong monitor screen size for my dashboard?

If you choose the wrong screen size, the dashboard may not display correctly on your monitor. Elements could appear too large, too small, or misaligned, affecting the readability and usability of the dashboard. We recommend selecting the appropriate screen size to ensure optimal viewing and performance.

Do I need any specific skills to use the dashboards?

Yes, to effectively use our advanced Excel dashboards, you must have at least a basic understanding of PivotTables. This will help you customize and analyze the data efficiently.

Do you provide services to add our own data to the purchased templates?

No, we do not offer services to input your specific data into the purchased templates. The templates are fully customizable, allowing you to easily add your own data.

Do I need specific skills to use the advanced Excel dashboard templates?

Our advanced Excel dashboards are easy to use, the only thing you need to know is how to work with PivotTables. With basic knowledge of PivotTables, you'll be able to customize and fully utilize these templates effortlessly. "Please check the skill level required"

Can I showcase these templates on websites or online platforms?

No, it is against our copyright policy to showcase these templates on websites, social media, or any online platforms. The templates are for your personal use only and are not permitted for public display or distribution.

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