Excel Dashboards Templates
Service Level Management Dashboard - SLA Excel Analytics
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Service Level Management Dashboard - SLA Excel Analytics
Service Level Management Dashboard - SLA Excel Analytics
Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results.
Comprehensive SLA Analysis
Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time.
Customer-Centric Insights
Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery.
Dynamic Case Management
Visualize and manage your case data effectively. Features like Current Case Status, Resolved Cases Percentages, and Pending Cases provide real-time updates, while data segmentation by sectors, regions, and branches offers detailed insights. The dashboard highlights top five issues with a comparative analysis of the current month vs. the previous month, giving you a clear path for improvement.
Interactive and Easy to Use
With monthly slicers and dynamic filters, the dashboard allows users to customize views effortlessly. Whether analyzing received cases per month or evaluating regional CES scores, the interface adapts to your focus.
Designed for Excellence
Tailored for organizations aiming to maintain high service levels, this Excel Dashboard by Other Levels provides actionable insights to refine processes and enhance customer trust. Elevate your SLA management with this powerful analytics tool.
Key Features
- Pending Complaints cases within SLA
- Pending Non Complaints cases within SLA
- Service Level Management SLA Percentage
- Year to date SLA
- Total of Received Cases
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Net Promoter Score (NPS)
- Current Cases Status
- Resolver Cases percentages
- Pending Cases
- Received Cases per month
- Received Cases per Quarter
- Feedback Type
- Cases by Sectors
- Banking With Branches and Online
- Top Five Issues with comparison showing Current Month vs Previous
- Received Customer Effort Score (CES) by Regions
- Received Cases by Regions
- Monthly Slicer
Template Features
Package Details
Software Compatibility
Skill Level Required
Beginner
FAQs
Please read our FAQs page to find out more.
Are the templates fully customizable?
Yes, all our templates are fully customizable. You can adjust the layout, data, and design elements to fit your specific needs. Our templates are designed to be flexible, allowing you to easily tailor them to your preferences.
Can I order a product in any language?
Yes, we provide products in any language. Simply select the "Other Language" option from the product options during your purchase. Once your order is placed, you will receive it within 48 hours.
What happens if I choose the wrong monitor screen size for my dashboard?
If you choose the wrong screen size, the dashboard may not display correctly on your monitor. Elements could appear too large, too small, or misaligned, affecting the readability and usability of the dashboard. We recommend selecting the appropriate screen size to ensure optimal viewing and performance.
Do I need any specific skills to use the dashboards?
Yes, to effectively use our advanced Excel dashboards, you must have at least a basic understanding of PivotTables. This will help you customize and analyze the data efficiently.
Do you provide services to add our own data to the purchased templates?
No, we do not offer services to input your specific data into the purchased templates. The templates are fully customizable, allowing you to easily add your own data.
Do I need specific skills to use the advanced Excel dashboard templates?
Our advanced Excel dashboards are easy to use, the only thing you need to know is how to work with PivotTables. With basic knowledge of PivotTables, you'll be able to customize and fully utilize these templates effortlessly. "Please check the skill level required"
Can I showcase these templates on websites or online platforms?
No, it is against our copyright policy to showcase these templates on websites, social media, or any online platforms. The templates are for your personal use only and are not permitted for public display or distribution.
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