Refunds and cancelations
Given the nature of digital content, we do not generally offer a refund or credit on a purchased items unless we have made changes to these terms that materially affect you to your detriment, or as required under Egyptian consumer law or other relevant consumer protection laws. If you would like to request a refund or credit you should open a help request.
We will assess refund or credit requests on their merits. There is generally no obligation to provide a refund or credit in situations like the following:
- you have changed your mind about the template.
- you purchased by mistake.
- you do not have sufficient expertise to use the Items made available.
you ask for goodwill; or
you can no longer access any of your desired Items because they have been removed from Other-levels (we advise you to download Items as soon as you license them to avoid this situation).
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency Other-levels offered to you when you purchased the template (either Euros or US Dollars), under the rules of the payment method.
It is important that you understand how refunds work.
Disputes lodged with payment agents: If, as a Subscriber, you lodge a dispute with a payment agent, this will result in a freezing of your other-levels account until the dispute raised with the payment agent has been cancelled.
This makes it very complex to resolve any related issues so we encourage you to contact us directly first (firstname.lastname@example.org),
see if we can help resolve any concerns.
Fine print: We are not a bank or licensed deposit taker in Egypt or elsewhere. Any credit we apply to your subscription is not a deposit under Egyptian law about banks, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.