Returns Policy

Refunds and Cancellations

At Other Levels, all of our products are digital downloads — including Excel, Power BI, and Google Sheets templates. Because digital files cannot be “returned” once downloaded, all sales are final. We do not generally offer refunds or credits unless required by Egyptian consumer law or other applicable consumer protection laws, or if a material change in our terms negatively affects you.

If you believe your situation qualifies for a refund or credit, please contact our support team at contact@other-levels.com and open a help request. Each case will be reviewed individually.

Situations where refunds are not provided

Refunds or credits are not available in cases such as:

• You changed your mind after purchasing a template.
• You made the purchase by mistake.
• You do not have the required software skills or tools to use the template.
• You request a refund as a gesture of goodwill only.
• You can no longer access previously licensed items because they were removed from Other Levels (we recommend downloading all purchased items immediately after licensing).

Refund process

If a refund or credit is approved, it will be processed using the same payment method and in the same currency (USD or EUR) used during the original purchase, following the payment provider’s rules.

Disputes with payment agents

If a dispute is opened with a payment agent (such as PayPal or your card provider), your Other Levels account may be temporarily frozen until the dispute is resolved or canceled. This may delay or complicate resolution, so we encourage you to contact us directly first to resolve any concerns quickly.

Important notice

Other Levels is not a bank or licensed deposit taker in Egypt or elsewhere. Any store credit we apply is not a financial deposit and is not protected by deposit insurance. We do not act as a fiduciary or trustee, and we are not a licensed financial service provider.